Welcome to TooeleOnline.com support. Many questions in regards to our E-Edition can be answered below. Before contacting us or our pay wall partner MediaPass, please browse this page for answers to your questions. If you can’t find the answer to your question or if you are experiencing issues that are not related to the E-Edition, please scroll to the bottom of this page for more options.
Frequently Asked Questions:
There are 3 ways to sign up. You can simply click on any story that you would like to view, click on the “Subscribe Today” button that hovers on the right of each page, or click on the “Subscribe” link in the main nav bar. Once the page has loaded an overlay window will appear that will allow you to sign up and choose your payment option.
To login click on any story that you would like to view. Once the page has loaded an overlay window will appear. Click the “Log In” tab and enter your email and password that you set up when you created your account.
TooeleOnline.com has been built with a smart feature that remembers your assigned IP address for each of your devices on the web server. Once you have logged in, you will stay online as long as your device is connected to the same Internet connection.
For example, if you log in on your laptop at home and then wish to access your E-Edition on your laptop at work, you will be prompted to sign in again. If you have multiple devices you would like to use to access your E-Edition, simply log in on each device when prompted. (See “How do I log into my E-Edition…” above)
On the overlay/sign up screen in the “Log In” tab, click the Forgot Password? link below the continue button. You will then be prompted to insert the email you used when you signed up for your E-Edition subscription. A password reset link will be sent to you. The sender of the reset email will be from MediaPass. If the email doesn’t show up in your inbox check your junk mail folder.
If you are already logged in and the sign up overlay doesn’t appear, Clear your browser’s cache. To learn how to clear your cache click HERE.
You’re E-Edition subscription will automatically renew until you choose to cancel it. You will receive an email from MediaPass several days before your renewal date. If you no longer wish to receive your E-Edition, contact us at 435-882-0050 to cancel.
If you are a current E-Edition subscriber, you will automatically be added to an email list that will notify you every Tuesday and Thursday when new content is available. You can choose to opt out of the mailing list at any time by choosing the Unsubscribe link located on the bottom of the email.
If you have clicked the Unsubscribe link by accident or would like to receive emails after choosing to unsubscribe, please call us at 435-882-0050 to be added back to the email list.
If you are a current Newspaper Print subscriber, you can add an E-Edition subscription to your account for only $3 per year! Call us at 435-882-0050 to add an E-Edition subscription to your account today. Once you have verified your print subscription, you will be asked for a credit card or a paypal account to make the $3 payment. When adding to an existing Newspaper Print subscription, please allow 24 hours for processing. During that time feel free to use our 24 hour Free Trial to get immediate access. (See “Can I try out an E-Edition before I buy it?” below)
Yes. We are currently offering a 24 hour free trial (Limit one per Customer). Please enter your name, email address, and password when prompted on the sign up screen. (See “How do I sign up for an E-Edition subscription on TooeleOnline.com?” above) Click the Continue button and choose any of the plans listed. You can change your plan once your trial expires if you decide to purchase a subscription. Choose Continue with any of the selected subscription plans. Enter your Mailing Address, City, State, Zip, Phone Number, and payment information. You will NOT be charged at this time. Once your 24 hour trial is expired you will be prompted to choose a payed subscription plan.
Click on the “Apply Coupon” button on the right hand side. Enter the promo code free trial (all lowercase) and click Continue. It will then say “Code accepted. Please continue with payment.” After all of the required fields have been entered click Purchase. It will confirm and give you a link to proceed to your E-Edition content. You will stay online as long as you remain on the same Network Internet Connection (See “Do I need to log in every time I visit TooeleOnline.com?” above). Your 24 hours begins as soon as you click the Purchase button. After your 24 hour free trial has expired you will be prompted to choose a plan and enter your payment information.
Occasionally you may experience an issue on iPhone or iPad when you switch from one Internet connection to another. The overlay will appear and prompt you to login, but each attempt results in the overlay continually appearing. Follow the steps below to fix the issue. If the problem persists, please contact MediaPass support by sending an email to email@example.com.
1. click settings*
2. click safari
3. scroll down to privacy
4. click accept cookies
5. click always
6. go back into Safari settings and click “clear cookies and data” and confirm
*On the last version of Safari, “settings” is “preferences”, and “always accept cookies,” is “never block cookies.”
If you are having problems accessing your E-Edition or using any other feature of our website, please contact us at 435-882-0050 or send email to firstname.lastname@example.org.
If we are unable to fix your issue please contact MediaPass. MediaPass is our pay wall partner.
To chat with an online support representative, visit www.mediapass.com.
The chat link is located on the bottom right.
To email a support representative, send to email@example.com.
To talk to a support representative over the phone, call 866-787-7665.