Because of Steve Wilcock’s comments in the Tooele Transcript-Bulletin ( “Tooele Post Office dysfunctional,” Letters to the Editor, Feb. 14), I felt it necessary on behalf of myself and my employees to respond. Due to the financial situation the postal service is undergoing at the present time, we are limited as to the number of employees we may hire. This is based on mail volume and the average number of customers that we service. We understand that customers want to get their needs met and leave as soon as possible. Unfortunately, this can’t always be the case. It is not cost-effective to schedule all three windows with a clerk to only have 10 customers in an hour. We schedule heaviest on Mondays, days after holidays, during lunch hours and toward closing time. It is also necessary by law to cover employee lunches and breaks, which we attempt to schedule during slow times. It is also necessary for clerks to leave the window to dispatch all incoming mail. It is important for the public to understand that we have customers that have several transactions to be completed and this requires more time. We take pride in serving our customers to the best of our abilities in a nice and friendly manner. We also take pride in the fact that we are No. 1 in the city carrier operation in the Salt Lake District, which consists of 51 offices, and No. 4 in the clerk operation. This is just not pure luck.
Janet Vincent, postmaster