Tooele Transcript Bulletin – News in Tooele, Utah

March 1, 2018
Wi-Fi diagnostics that help solve Mac problems

Have you wrestled with problems with your Wi-Fi over the course of several months without resolve? If you are a do-it-yourself techie, you may find running the Wireless Diagnostics app helpful as another resource to solve problems.

Some of you may find the procedure in this article above your skill level and if you do, please refer to Apple or your computer techie for assistance. This diagnostic test will provide a report that analyzes an array of components involving your computer.

At the top-right, open “Spotlight” and in the search field, type: Wireless Diagnostics and then hit “enter.” Select Wireless Diagnostics.

First, an introduction window will open. Read and then select “Continue.” It will analyze and then begin the diagnostics.

You may see a few windows asking for more information about your wireless network and equipment. If you don’t know, or you choose to not answer, leave blank and select “Continue.”

It will begin creating your diagnostic report. This may take a few minutes, so be patient. When it is done, a small window may appear indicating some issue(s). “Review Wi-Fi Best Practices,” “LAN Connectivity Failure” and some others, may be part of your analysis, too. You can select the information circle next to each summary for more details. When you are finished, select “Done” to continue.

When it is complete, it will open a window with a few files present. Find the file named: “WirelessDiagnostics.” So we can find this report easily in the future, we are going to make a copy and save it in a folder on our desktop. Go ahead and right-click the “wirelessdiagnostics” file and select “Copy.”

Next, go to your desktop and right-click on an open space on your desktop and then select “New Folder.” Name your new folder and then double-click to open it. Right-click an area inside your folder and then select “Paste.”

Once the file is copied into your new folder, double-click this file and it will expand. Now, double-click the folder it created to see all the diagnostic files.

As an example, you should see one named the same name as your Wi-Fi network. Scroll down through the list and find the name of your Wi-Fi network. Next, double-click that file to open it.

This report can assist troubleshooting more than just your Wi-Fi, as you can tell, but if you need help deciphering it, take it to Apple or your computer tech for guidance.

For more than 15 years, Scott Lindsay has helped thousands of people better their skills, publishing more than 500 articles about Apple and Microsoft software, the computer and the Internet. You can reach Scott for comments or questions at

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